Organization of Air Freight Forwarders: Key Functions and Training Needs

Air freight forwarders play a vital role in the global supply chain by ensuring smooth and reliable cargo movements across international borders. To provide high-quality logistics services, every air freight forwarder must excel in three fundamental areas: staff education, accounting, and communication facilities. This article will explore the key functions of an air cargo agency, highlight the importance of professional training, and explain how forwarders can operate efficiently in today’s competitive logistics industry.

1. Importance of Staff Education in Air Freight Forwarding

Well-trained and knowledgeable staff are the backbone of any air cargo agency. Freight forwarders handle complex tasks, from managing export documents to coordinating with airlines and customs authorities. Without proper education, errors can lead to costly delays or compliance issues.

Training Courses for Air Cargo Agency Staff

To maintain professionalism and compliance, forwarders must invest in continuous training. Some essential courses include:

• Dangerous Goods Regulations (Initial & Recurrent) – mandatory for handling hazardous cargo.

• Cargo English – improves international communication.

• Cargo Security Awareness – ensures safety and regulatory compliance.

• Live Animal Regulations (LAR) – specialized training for transporting animals.

• Perishable Cargo Regulations (PCR) – covers handling of temperature-sensitive products.

• Time & Temperature Sensitive Healthcare Products – ensures proper cold chain logistics.

• Infectious Substances Shipping Guidelines – critical for medical and laboratory shipments.

👉 Many of these courses are available through IATA Training, which also offers diploma programs for career development in the air freight industry.

2. Accounting in Air Cargo Forwarding

Financial management is another essential function of an air freight forwarder. The business involves various expenses such as:

• Local transportation (pick-up and delivery)

• Packaging and warehousing

• Insurance

• Air freight charges

• Customs clearance and duties

Since customs duties and taxes can be substantial, forwarders often pay on behalf of their clients and then invoice them later. This creates cash flow risks if the client delays or refuses payment.

How Forwarders Can Protect Themselves

• Always check the financial credit standing of clients before extending credit.

• Establish clear payment agreements in advance.

• Whenever possible, ask clients to pay customs duties directly to avoid unnecessary exposure.

3. Communication Facilities in Air Freight Forwarding

Efficient communication is critical in logistics. Delays or missed notifications can result in cargo being stuck at airports or delivered late to customers.

Essential Communication Tools for Forwarders

• Telephone – direct and quick problem-solving.

• E-mail – official record for shipping instructions.

• Internet access – vital for online booking, tracking, and customs clearance.

• Digital platforms – real-time communication with airlines, customs, and clients.

Poor communication not only causes operational disruptions but also damages a forwarder’s reputation. Therefore, investing in modern communication systems is a must for any professional air cargo agency.

Conclusion

The success of an air freight forwarder depends on three pillars: well-educated staff, sound accounting practices, and strong communication facilities. Training through IATA courses ensures staff professionalism, proper accounting protects financial stability, and efficient communication guarantees smooth cargo operations.

In today’s fast-changing logistics industry, forwarders that focus on these areas will be able to deliver high-quality air cargo services, build trust with customers, and stay competitive in the global market.

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